DIRECTOR OF ENGINEERING
07 / 2025 to present
01 / 2025 to 6 / 2025 as SOFTWARE ENGINEER III
03 / 2023 to 12/2024 as SOFTWARE ENGINEER II, BULK MANUAL PROCESSING TRACK LEAD
10 / 2022 to 02 / 2023 as SOFTWARE ENGINEER II
- Supervise 2 business analysts and 7 software engineers on Partner Systems team
- Assign bug and feature work to engineers
- Organize technical documentation using Confluence, GSuite tools, and Lucidchart
- Pair with engineers to provide technical guidance on tickets and training on new workflows
DATA MANAGER
03 / 2021 to 10 / 2022
- Designed, developed and maintained OLAP database storing millions of call records using AWS RDS for MySQL
- Wrote ETL scripts to ingest thousands of call records each week using R and Python
- Wrote and submitted over twenty reports at weekly, monthly, quarterly, annual frequencies
- Led bimonthly data work group with 211 network call center leaders to discuss data standards and improve data quality systemwide.
01 / 2020 to 03 / 2021
- Compiled and visualized data on thousands of active cases with Google Maps and Google Earth to advance investigations
- Built end-to-end data solution to map signficant crimes daily using R Shiny.
- Managed Community Court Watch project for all nine police districts, mapping cases of interest for residents
- Lead discussions in monthly meetings for over two dozen community associations
IMMIGRATION SERVICES ANALYST
01 / 2019 to 01 / 2020
- Conducted data retrieval and analysis on 30+ files daily related to immigration status
- Provided English translations of Arabic and Spanish documents to colleagues on my team and other government partners when necessary
- Wrote macros using Excel VBA to:
- locate hundreds of files needed for special projects every day, savings project managers hours of work weekly
- automate performance evaluation of analysts in my department, saving supervisors hours of work weekly.
ANALYST
10 / 2018 to 01 / 2019
- Led discussion of first ever Health Equity report during presentations to community stakeholders
- Visualized health data such as average clinic length of stay and intake for over 10,000 encounters in 2017 using R and ggplot
- Built map in ArcGIS to visualize patient addresses grouped by type of visit
- Automated monthly DAISEY report to state of Kansas using R, reducing time required from multiple days to one hour
06 / 2017 to 05 / 2018
- Completed Arabic Flagship program Capstone year abroad in Meknes, Morocco, fully funded by a David L. Boren Scholarship, University of Maryland scholarship, and administered by the US Defense Langage and National Security Office
- While on Capstone, I:
- completed coursework with other US students and directly enrolled in local university classes
- interned at a local community center, lawyer’s office, and with a local mechanic
- scored professional levels of proficiency in speaking, listening, and reading Arabic in May 2018 according to the ILR scale
Education
Bachelor of Arts, Arabic Studies, University of Maryland, College Park (2018)
Bachelor of Arts, Linguistics, University of Maryland, College Park (2017)
Foreign Languages
Arabic (Egyptian, Modern Standard, and Moroccan varieties) and Spanish
Programming Languages
JavaScript, Python, R, SOQL, SQL, TypeScript, VBA
Web Development
CSS, HTML, Node.js
Databases
MySQL, PostgreSQL, SQLite
